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FAQs

  • What methods of payment do you accept?
    Cash or Bank Transfer only; we have no card machine.
  • If I cancel my booking is the booking fee refundable?
    Booking fees are non-refundable.
  • What do I need to bring with me when I board my pet with you?
    Your up-to-date vaccination card/certificate, food, treats, toys and any blankets to help settle your pet in.
  • Do you supply beds/ feed bowls?
    Yes we supply raised beds for dogs and covered beds for cats we also have vet bedding and feed bowls.
  • Can I arrive/collect out of opening hours?
    We do not offer an out of hours service.
  • What if I’m home early?
    Please contact us via phone.
  • What if I’m delayed?
    Please contact us via phone.
  • Can I get a refund for collecting early?
    No your booking is a contract.
  • What is my pet fed?
    You are required to bring your pets own food.
  • Will you administer medication?
    Yes at an extra cost and must be prearranged before boarding creams/oral only.
  • Is my dog walked?
    Yes twice a day.
  • What if my pet becomes ill while boarding?
    We will try and contact you first for instructions or we will contact your vet or our emergency vet at your cost.
  • Is someone on site all the time?
    Yes we live on site and 24hr cctv recording.
  • Will my pet receive fuss and attention?
    Yes we spend time with all pets boarding with us.
  • I need more information?

    Please contact us on 01562 754964 or 07970 026604